Terms and Conditions

DESCRIPTION OF SERVICES IN THE BROCHURE / ON THE WEBSITE 

We print the brochures several months in advance. Naturally, the brochure / website describe the available services as of this date as accurately as possible. We reserve the absolute right to alter, amend, change or modify the tour package & itineraries (including but not limited to the cancellation and or substitution of guest speakers & signature departures). This may be necessitated due to factors beyond our control such as 'force majeure' events, strikes, fairs, festivals, sport events, weather conditions,disruptions/diversions of rail services, floods, earthquakes, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights or railway, closure of / restricted entry at a place of sightseeing and non availability of venues. Where we may know of these sufficiently in advance we will notify you, otherwise our Train Manager or representatives would inform you of the changes during the tour. 

ITINERARY CHANGES 

The itineraries on certain departures will run in the reverse direction. There may be a slight amendment in the activities and sequence of destinations visited. The right to vary, amend, alter or withdraw any particular itinerary, departure or excursion rests entirely with the.

REGISTRATION

Booking  
You have read and understood the Tour Brochure / itinerary and the 'Terms and Conditions' and accordingly signed the Booking Form and the Terms & Conditions which will be binding on the parties and shall constitute a contract between the parties upon your signing the same and making payment towards the prescribed booking amount.

PAYMENT 

Please refer to our website www.exoticindiaescapes.com or call our call centre + 91 - 9899419714.

You have a choice of making the entire payment in one go or pay a booking amount of 25% of the tour cost at least 90 days or more prior to the departure date and the balance latest by 60 days prior to the departure of the tour. If a booking is made 59 days or less prior to the departure of the tour, then the full 100% payment has to be made.

If this is not done, then the request will not be accepted and the booking will be treated as cancelled and relevant cancellation charges will be applied following deduction for services rendered. 

On completion of the booking and payment formalities, a confirmation will be sent to you or your travel agent. It is your / travel agent's responsibility to check the confirmation and advise us immediately in case of any errors. The final documentation containing the itinerary and voucher will be dispatched to you 14 days prior to date of departure.

On payment of the booking amount, you will receive an acknowledgement for the amount paid.

You will have to pay all bank charges.

The prevailing rate of exchange on the date of the transaction would be applicable.

The Company reserves the right to decline your booking /s for any Tour or to cancel your booking without assigning any reason.

CANCELLATION

If you wish to cancel the booking of your client, you must communicate the cancellation by

1) E-mail to at info@exoticindiaescapes .com.

2) Letter should be faxed to 's processing office at fax number given in Appendix-7. In case the IA or any other person signs the Booking Form, it shall be conclusively presumed that the tour participants had given the necessary authority to such lead person / tour operator IA to sign the cancellation request on their behalf and send the same to the company. Such notification will only be deemed to have been given on receipt of your email / fax, since we can only act once we have received the same. The computation of the period of notice of cancellation shall commence only from the time the signed fax copy reaches on working days within working hours till further notice. A cancellation charge is applicable to compensate us for making the booking and the possibility that we will be unable to resell your place in the time available.
The following cancellation charges will apply: -

For any cancellation days are counted excluding the date of departure

a) 60 days or more prior to departure, 25 % of published price.

b) 45 to 59 days prior to departure, 50% of the published price.

c) 0 to 44 days prior to departure, 100% of the published price.


CHANGES AND CANCELLATION

The journeys are planned well in advance. We reserve the right to make changes to the programme if necessary at any point of time. Should the minimum number of passengers not be met or due to certain operational reasons and conditions, we reserve the right to cancel the departure or amend the same. Most changes made by us would be minor, but on certain occasions there could be a possibility of making a significant change. A change is defined as significant if it involves a change of destination or date of departure. In such an eventuality, we would inform you as soon as possible and provide you with the following solutions:

1. Accepting the changed arrangements or

2. Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or

3. Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent.

In case of a 'force majeure' (please refer to details mentioned below) situation due to which a departure has to be cancelled, we regret there would be no refund of the monies paid to us or reimbursement of any additional expenses incurred by you as a result of our cancellation / change. 

AMENDMENTS 

Any amendment to the services would be treated as a cancellation of the original services and any new arrangements will be regarded as an entirely new booking. Cancellation charges will be applied as per the chart above.

If you wish to make any amendments to your booking (for example, change in departure date or the journey chosen by you) you must inform by email at info@ exoticindiaescapes.com or call us at + 91 - 9899419714. The email / booking form has to be sent to us for any amendments must be signed by the person who signed the Booking Form and / or your Travel Agent. It may not always be possible to make these requested changes and confirmation on the revised details will be subject to availability. 

In case any amendment is made by the client 90 days prior to the date of departure, there would be a loss of booking amount towards cancellation charges. 

In case any amendment is made by the client 90 days or less prior to the date of departure, the same would be treated as cancellation of the original booking and the cancellation charges specified below would apply. 
Accepting the changed arrangements or Purchasing alternative arrangements from us, similar in standard as originally booked if available with the applicable cost adjustment or Cancelling or accepting the cancellation where you will receive a refund of the payment remitted to us. However, there will be no refund for any service such as pre / post accommodation, airline tickets, excursions, extensions etc. that have been booked by you and / or your Travel Agent. 

FORCE MAJEURE

Neither party shall be considered in breach of this Agreement or in default of its obligations hereunder if it fails to perform or observe any or all of the terms of this Agreement as a direct or indirect result of causes beyond the reasonable control of such party, such as but not limited to, acts of God, Civil or military authority, acts of the public enemy, threat of war, declared war, undeclared war, war riots, actual or threatened terrorist activity, civil disturbances, insurrections, industrial dispute, strikes, accidents, explosions, fires, earthquakes, floods, transportation embargoes, epidemics, diseases, acts of government, its agencies or officers, non availability of venues or any other legitimate cause beyond the reasonable control of the parties. 

REFUND

reserves the right to determine the amount of refund value in case of cancellation and amendments. The decision on the quantum of refund will be final as that made by . The refund will be made in the name of the passenger or agent. There will be no refund for unutilized services unless specified. In no circumstances whatever shall the travel agent make or promise any refund on or in respect of the tours, deviations in route/service or vouchers supplied by without previous reference to and by its written authority. Where the travel agent makes such representations, the travel agent would be solely responsible and incur full liability for such representation including but not limited to damages, compensation and specific performance. 

TRAIN SCHEDULES AND FLEXIBILITY 

Please note that our train operates within the constraints of the Indian Railways Network and the timing agreed upon by them. We require you to abide by timings suggested by your guides, escorts, etc. enabling us to adhere to the schedules. Certain departures would be operating in reverse with minor changes in timings and flow of destinations.

OUR LIABILITY TO YOU 

assure that all arrangements for the passenger's holiday will be made and provided with utmost skill and care as per itinerary. will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from:

a) The act(s) and / or omission(s) of the person(s) affected or any member(s) Of their party; or

b) The act(s) and / or omission(s) of a third party not connected with the provision of arrangements and which were unforeseeable or unavoidable; or

c) Any service or facility not arranged by as part of the contract; or

d) 'Force majeure' as defined herein.

Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements, the maximum amount of compensation will be limited to the extent provided here under:

a) Public liability insurance if any taken by

b) Any relevant international conventions or regulation which apply to the travel arrangements in question.

c)Liability for any injury, illness, death, loss, damage, expense, cost or other claim may be limited by relevant conditions as outlined in booking terms and conditions of.


EXCLUSION OF LIABILITY OR RESPONSIBILITY:

1. Any damage, loss, expense or other sum(s) of any description which, based on the information given at the time of booking, one could not have foreseen that the passenger would suffer or incur damage, loss, expense or other sum(s) of any description if terms of agreement are breached.

2. Any business losses.

3. Excursions or other tours or any other travel services taken and paid for by the passenger which have not been provided by whilst the passenger is on tour. In such instances, the passenger's contract will be with the Sales Affiliates/ supplier of the excursion of tour or travel services and not with .

4.  does not accept responsibility for any loss or damage suffered as a result of any event beyond its control.

5.  will not be liable for indirect or consequential loss or damage howsoever arising.

6. accepts no liability for the consequences of cancellation or delay, other than as specified elsewhere herein.

7. Except as otherwise provided in the Terms and Conditions, all baggage and personal effects are at all times the responsibility of the clients and takes no responsibility for the same.

PRIVACY OF INFORMATION 

We try to maintain the privacy of the personal information provided by you. However, it would be necessary for us to share this information with Consulates, Embassies, Airlines, Hotels and other service providers who would be providing you service during the tour. We would also be constrained to disclose such information if we receive an order of the court, a requisition from any government or statutory authority, subpoena, or under any law, rules or regulations, such disclosure becomes necessary. The company reserves the right to publish photographs / letters / web pictures /videos / emails taken by you during the tour and also to track usage statistics online. prompts all its users to register online so that can send you updates and information on travel destinations. You have read the Privacy Policy, the terms of which are deemed to be incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of your personal in formation by , its associate and group companies and / or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Privacy Policy.

CONDITIONS OF TRAVEL 

You will have to strictly follow the tour program. There would be no refund if you fail to join the group at the commencement of the tour, or join the group later or leave the group before culmination of the tour for any reasons whatsoever. You are responsible to register with the representative of the Company at the appointed date, place and time and you would be treated as a no-show if you fail to do so. Under no circumstances would any refund be given for any unutilized services. You shall not behave in a manner which may cause distress or annoyance to other co-travellers or which may create the risk of danger or damage to property of the Company, co-travellers or others. In this event, you may be asked to leave the tour immediately. The Company shall be under no liability to any such person. 

COMMUNICATION 

The communication transmitted to your mailing address / email address on record shall be deemed to have been communicated to you. All communication from you to the Company has to be in writing, not orally. Where a booking is made directly by you with the Company, communications will be sent to you at your mailing address or e-mail address given in the Booking Form. Where a booking is made through a travel agent, communications from the Company will be sent to your agent through whom such booking has been received on your behalf and the agent would be responsible for transmitting such communication to you. All monies paid to the travel agent shall not constitute payment to us unless deposited by your agent with the Company. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance to the contrary is published.

TRAVEL INSURANCE

It is mandatory that you purchase a trip insurance with an insurance company of your choice as cancellation fees as applicable will not be waived off. You must supply with the name, address and telephone number of your insurers, your policy number and the 24-hour medical emergency telephone number. Any pre-existing medical conditions must be declared to your insurer and to us; failure to do so may invalidate your Travel Insurance Policy.

CHRISTMAS & NEW YEAR, SIGNATURE JOURNEY SUPPLEMENT CHANRGES

There will be supplement charge of USD 500 per pax travelling during the tour falling on New Year eve and Christmas.
The supplement charge will be applicable for child between 05-12 years also.
Supplement charges may be applicable for certain signature journeys as announced by from time to time.

CHILD POLICY

Maharajas' Express does accommodate children but we ask parents to be mindful of the sophisticated adult atmosphere we endeavour to maintain.

1. Children below 5 years shall be allowed free, subject to sharing of double bed with parents. This is subject to availability of double bed at the time of booking. However, this is not recommended by us.

2. Single child (5 years - 12 years) sharing cabin with adults - 50% of the adult fare, subject to sharing of double bed with two full paid adults. This is subject to availability of double bed at the time of booking. However, this is not recommended by us. OR 

Single child (5 years - 12 years) in a separate cabin - 50% of the (adult fare + Supplement charges) if requested in a separate cabin. 

3. Two child (5 years - 12 years) in a separate cabin - 50% of the adult fare for each child in a separate cabin on twin sharing basis. 

4. Three child (5 years - 12 years) in a separate cabin - 50% of the adult fare for each child subject to sharing of double bed. OR

If third child request in a separate cabin - 50% of the (adult fare + Single Supplement charges) 

5. Single child (5 years -12 years) + one adult in a separate cabin: - Two adults fare on twin sharing basis.

6. Two child (5 years -12 years) + one adult in a separate cabin: - One adult fare plus 50% of the adult fare for each child subject to sharing of double bed. 

7. Child booking if requested in a separate cabin is subject to travelling with the adults. It is to be noted that single child has to share guide/vehicle with adults travelling together in case of Suite & PS cabin booked pax. In case, a separate higher category vehicle is required then supplement will be levied. 

8. Please note that we do not have the facility for interconnecting cabins except in the Presidential Suite Car.

9. All applicable taxes will be charged extra. 

POLICY ON GUIDE/VEHICLE

I) Policy on Guide (PS & Suite Cabins) 

We will provide a Local English/ Language speaking local guide at each destinations on complimentary basis.

1. In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

2. In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides.

II) Policy on Guide with separate vehicle for Group Bookings 

In case, a group desires a separate vehicle/guide the policy will be followed as under:
(a) For a group (15+1 pax or more) an air-conditioned deluxe bus with local English/ language speaking local guide may be provided on complimentary basis but a Volvo Bus can be provided at supplement cost.

(b) For a group (30+2 pax or more) Volvo bus with local English /language speaking local guide may be provided on complimentary basis. 

Note: 
1. In case guests desire for accompanying English/ Language speaking accompanying guide throughout the tour, it will be provided on chargeable basis subject to availability.

2. In some of the destinations language speaking local guides are not available. Whereas language speaking local guides at those locations will be tried but not guaranteed, we will provide English speaking local guides. 

Policy on De-boarding en-route for shorter itineraries:

Treasures of India and Gems of India are two itineraries for 3N/4D package, the cost for both the itineraries may be reduced by 12% of the published tariff, if guest is availing 2N/3D package and can deboard at Jaipur after availing off board services at Jaipur. YOUR SUGGESTIONS 

If you have any feedback or suggestions, which you might want to share with us, do email us at reservations@greenlimon.com .